Motorola Defy – MB525
My experience with a Motorola Defy
This is an open letter to Motorola and whoever might want to read it.
A few months ago, I was preparing a trip and was looking for a tough new phone. This is a summary of my user experience.
I found a great ad, that really represented what I wanted for a phone:
The 10th of may, my new Motorola Defy arrived. First things first, I updated the system with the latest firmware made available by Motorola, started to configure the phone for my use and had a first surprise: I HAVE to login to motoblur to use my Motorola Defy – I don’t like this: I think motoblur considerably slows down the phone, and I experience a few bugs with it, namely for long facebook passwords.
So I did my trip (2300km on bycicle).
The Motorola Defy was waterproof as advertised, but I must admit my huge deception towards it’s toughness.
The Motorola Defy withstood a few falls without worries, and one day it just didn’t withstand the shock of a 3 feet wall, leaving the gorilla glass shattered from left to right.
The phone was still “kind-of usable”, but I must admit the screen has been a bit buggy since then.
I tried to get info trough Motorola official forums, and that’s where I found out that I wasn’t the only one with this problem: https://supportforums.motorola.com/thread/43674?start=0&tstart=0
Even funnier: since that post about the Motorola Defy was created on January 11th, there has not been a single official Motorola answer: that’s basically why I created this page: to catch their attention.
I’m sad I waited Motorola’s support and didn’t take pictures of the phone when it had a little crack, because this morning, the phone was in my pocket and with a little pressure, the cracks extended on the whole screen, rendering the phone barely usable.
Now I’m stuck with two options: repair my Motorola Defy for half it’s original price or get another phone.
I hope I did the right thing by creating this page to prevent people from doing the same mistake I did: If you want a tough phone, a Motorola Defy might not be it!
I remember when I once had a problem with a HTC Hero, I called HTC and in the week, I had a new phone, chargefree!
Conclusion: I wonder who of both vendors did the right choice, but I just ordered an HTC EVO 3D without hesitation.
If you too had your defy’s screen broken and would like to share your experience, please mail me a pic pf your Motorola Defy at jupiter126 at gmail d0t com, I will be glad to add it here.
Thanks Phil for this nice illustration of a Broken Motorola Defy:
Thanks Tony for this nice illustration of a Broken Motorola Defy:
Thanks to tarinai-da for yet another example of a cracked Motorola Defy screen:
Thumbs up for peely, thanks a lot for all your researches and updates, looking forward for the next ones! Here’s the picture of his Motorola Defy with damaged screen:
Thanks to Gasón who sends us the picture of 2012 ‘s first Broken Defy Let’s bet it’s not the last one!
PS still no news of Motorola :p
This morning I got an email of Josh, a sad Kiwi with a broken defy like us all, he wrote: “My motorola defy was just sitting in my pocket… I got a txt pulled it out and this is what I saw…”
At the start of march, Dimitris had the good idea to send me two pictures of his phone: another one bytes the dust…
Again, my Motorola Defy showed water and dust proof in those short 3 months, the glass just was weak: waterproof but weak!
I am quite sure this is due to a default in some of the phones, however It is impossible to get heard by Motorola and have a replacement proposition. I am still waiting in hope to change my point of view about their customer relationships.
If you disagree, please consider review a few other Motorola Defy user experiences : links to similar problems on the Motorola Defy:
Motorola renewed it’s forums and killed all links \o/
I found back this one allready:
And found out Motorola’s misleading ads have finally been banned \o/
I finally have some news to post!
After these few last months spent with a broken defy in the drawer, I thougth to myself “what the heck, this phone is useless anyway! why not just take the risk of repairing it myself?” (except of ripping-off off the screw and in my hand with the screwdriver, which is what usually happens when I use one).
Beware I’m quite sure this procedure voided any kind of warranty I might have had… Anyway considering how Motorola threated my phone, for me it was like I allready had none left.
So I launch Firefox, hit ebay and ordered myself a brand new digitizer, which arrived this morning:
so I launched Youtube to get a grasp of how it should be done and imitated the video:
And here’s the result:
Fixing the Defy cost me 15$, a futile warranty, and 15 minutes while Motorola was asking me 150!
Anyway, now that I’ve screwed my warranty, the good point is that I have no point in keeping the bloated, out of date Motorola Motoblur Froyo (2.2) Firmware!
Please, keep posting pictures of your broken phones, the more we have the more likely they will avoid someone one bad buy!
PS: Due to spam issues I deleted all “out of topic” reply’s and from now on, messages with a wrong captcha will be automaticaly erased without human review.
A few hours later (1.22 am now :s), that’s done, the phone has been rooted, nandroid backuped, and I installed CyanogenMod 7.1 on it (android 2.3.5).
I might give a few explanations soon, first I want to test if everything works well… but first I want to sleep!!!
The defy is working well so far, while I just learned that “oups they did it again”… Motorola lyed to it’s customers by promising unlocked bootloaders and not delivering them.
Check XDA for more info:
and sign the petition on change.org,
Receiving almost 20 spam a day and am tired of it, this is why I apologize for the unconvenience, but from now on comments will be filtered by akismet and the links will be nofollow.
It works, no more spam \o/
Long time no see, here are a few updates:
First of all, I went trough another pair of screens (new one should arrive shortly).
Allways fixing the screens with superglue might not have been the best idea – I knew it and I confirm it. The edges of the front cover are now unrecoverable, however I was lucky as I found some new ones on ebay.
I did one mistake on the last replacement, and forgot to remove the inside protective plastic of the digitizer: it reacted with the superglue to form some kind of whitish layer, preventing the screen’s good reading: when you replace your digitizer, make sure you removed the plastic film if any!
While having a new cover is nice, I will try even better and replace the superglue with some other ebay purchase: a digitizer touch screen waterproof adhesive sticker glue for Motorola DEFY MB525. I’m not sure this will be as waterproof as advertised, but i’ll give it a try and post my conclusions (patience)
Some might wonder why I keep this ****** phone: it’s great in the rain, or when my main phone (the HTC EVO 3D I bought almost a year ago) is broken (like now :p)
Why do I keep repairing my phone myself if I know it will break? Just because as this site shows, original motorola glass break as easily as the cheap chinese ones.
The maths are easy: fixing the glass 5 times myself cost me about 60€, getting it fixed 5 times by Motorola would have been over 500€.
Last but not least, I’ve received 3 more examples of trashed motorola defy’s
Mid may, Magnus sent me a picture of his experience of a motorola defy screen crack
“Just happened today with a almost brand new Motorola Defy mobile, its around 2 weeks old. Telephone was okey, then suddenly the screen was cracked. As you can see on the image, no scratches or dents on the screen. It seems to have cracked from the bottom of the telephone. I got the mobile through vodafone in spain through their point program. Will try to have it all cancelled and exchanged for another mobile.”
At the same period, I received Kranti’s feedback “I have bought a Motorola defy plus in India listening about it’s toughness as i was travelling to Italy to get rid of maintenance but after a month the main reason why i bought the phone is all in vain…..it got broken falling from a 3 feet height. Please find the photo attached.”
A few days ago, I received Romain’s message, his fell from 2 meters, on gravels, on the the and broke – This is the first justified case I received in over a year \o/
Today, I received a mail from Paul. His defy suffered water damage, so he needs to buy a defy with a broken screen in order to replace his motherboard. Please contact him at email@example.com if interested.
Out of the topic, for the record: my HTC EVO 3D has fallen countless times, the only problem encountered is that a certain area of the screen is not responsive anymore. The device is S-OFF, rooted and has a custom rom (According to the TOS, this may void warranty). I called HTC to have it repaired, not only did they took it into warranty for free, but they sent a TNT like company to get it at my place at my convenience and will bring it back the same way. They says it should be back in a few days, so the total ‘broken’ experience will have lasted less than 10 days. Why was it free? because HTC considered that my thinkering the software was NOT the to the problems I was exeperiencing. THAT is customer support, and guess what, I don’t know when, but my next phone will be a HTC again without a doubt.
Update December 1st 2012
Thanks to Oliver for his input:
Just found your page about the Motorola Defy and I have a picture for you
I must admit, that i smashed it VERY often against walls or to the ground because the buggy software annoyed me.
Last time the display broke. Since I already had water inside the phone, due to some leaks, I had to dry the display at 70°C for 3h in my oven
Now it’s repaired, Cyanogenmod 9 (Android 4.0.4) installed and it runs very stable, only a bit slow.
Update March 1st 2013
Ruan tells us that
“My phone fell not even 5 feet and the screen shattered. I sent it in for repairs ZAR450 and when i got the phone back it didnt even want to switch on. Now the repair centre claims that it had severe internal water damage, and i know it cant have, because it never came close to the amount of water as they suggested.”